Frequently Asked Questions

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How do I record vocals over my song on my Android device? Android

In order to use the audio/vocal recording function, you will need to make sure to install the most recent update available for the app. If you're not on at least version 2.0.0.4 yet, please use e.g. the Google Play Store app to bring up the relevant entry for Music Maker Jam and use the update function here to download and install this update.

Once the app is up-to-date, you will find an additional microphone icon in the bar with the different functions/modes you can select when working on a project. When you enter the microphone/recording mode for the first time, there will be some information pop-ups and a recording/latency test that needs to be performed. You can then arm one of the tracks/channels for the recording and start the actual recording process by tapping the microphone button on the desired target track. A brief pre-count will take place, before the playback of the backing track you have put together and the actual recording starts.

How do I record vocals over my song on my iOS device? iOS

In order to use the audio/vocal recording function, you will need to make sure to install the most recent update available for the app. If you're not on that version yet, please use the App store to update Music Maker Jam.

Once the app is up-to-date, you will find an additional microphone icon in the bar with the different functions/modes you can select when working on a project. You can then arm one of the tracks/channels for the recording and start the actual recording process by tapping the microphone button on the desired target track. A brief pre-count will take place, before the playback of the backing track you have put together and the actual recording starts.

When I record vocals over my song, they are not in sync with the music I made. Android

Sounds like you're dealing with a recording latency problem. This is a normal effect, due to the time it takes for the incoming audio signal to be processed by the drivers, but can be compensated for by settings in the app. The app might currently just not be configured to compensate for the right time discrepancy. In order to address this, please access the program settings menu from the home screen (cog wheel icon), and proceed to the "Audio Settings" option. Use the "Estimate automatically" function and follow the on-screen instructions to run the latency time check. Once this is done, you should see the latency time (in milliseconds) being filled in. (This can also be corrected manually, if ever necessary.) You can now go about your recording again.

I cannot use a style that I purchased in Music Maker Jam on iOS. The style appears in the list of purchased styles, but the loops are not accessible in the loop selector when making music. iOS

Your problem description seems to indicate that the style in question simply hasn't fully downloaded and installed yet. If you look at the icon in the tab with your own styles, you can probably spot an indication that the download is still in progress (and possibly stalling). You might notice the (stuck) progress indicator on the icon.

If the problem persists, you might want to try making sure you have a stable Internet (ideally WiFi) connection running, then terminate the Music Maker Jam app completely (by swiping it off the list of running apps) and restart it again. It should pick up on the Internet connection and proceed with the download of the style.

If you're intending to use a data plan/connection to perform the content download, please also make sure that the setting to restrict downloads to WLAN/WiFi hasn't been enabled for Music Maker Jam. You can find this under the app settings for Music Maker Jam in the iOS system settings. Turn it off to enable the app to generally download, even outside of WLAN/WiFi use.

Can I import existing music into Music Maker Jam to edit or remix it? Android / iOS

We're afraid Music Maker Jam doesn't currently allow you for the import of any audio files from external sources. It's not meant to be an audio editing application. You also wouldn't be able to import whole songs and then somehow deconstruct and e.g. remix them. Something like this isn't easily possible on a technical level. You can only use the content you can download and install via the styles from the in-app store. These are specifically prepared construction kits consisting of individual audio loops, with the harmonic and melodic loops usually being available in multiple different pitches/keys.

I cannot access a style that I purchased in Music Maker Jam on Android. It simply doesn't appear in my list of purchased/installed styles at all. Android

Sometimes, the Google Play Store app doesn't report back correctly about the purchase status of styles, even if you're still logged in with the same Google account that you used to purchase the style(s). This issue can usually be resolved rather easily by deleting the data and cache for the Google Play Store app itself. Please bring up the "Settings" on your Android device and proceed to the apps manager. Find the Google Play Store app in the list and bring up the info page for it. Use this to delete the app data and empty the app cache. Now restart the Android device before you start Music Maker Jam again.

How do I restore missing styles that I purchased before in Music Maker Jam on Windows? Windows

If you reinstalled the app or installed it to a different Windows computer, please make sure you're still logging into the Microsoft/Windows Store on that new setup under the very same user account that you used to purchase the style content in the first place. If it's a different account, the app and the store have no way of knowing that you purchased the content before. So, this would be the first and foremost requirement for this to work.

If the previously purchased styles don't appear in the list of available styles and start downloading automatically, please go into the store again and locate the relevant style(s). Each purchased style will then give you a free download option there.

How do I delete unused vocal recordings in Music Maker Jam on Android? Android

This is how you can delete unused vocal recordings: Navigate from the home screen to the "My Music" section and proceed to the "Projects" tab. On the right-hand side of each project entry, you can see three dots from which you can open up a context menu. Among other functions, this will give you the option to delete all (vocal) recordings within that project that are currently not used in any track of any part in the song. So, this is a good way to clean up and free up space after you're positive you're done with a song and won't need unused recordings any longer.

The recordings are always only kept when you actually saved a project. Also, if you delete an entire project, the recordings are also removed.

I cannot access a purchased style, and the following error message comes up: "The style 'XYZ' cannot be loaded anymore." Android

First of all, please make sure the most recent app update has been installed, and see whether this has any impact on the situation. Sometimes, the Google Play Store app doesn't report back correctly about the purchase status of styles, even if you're still logged in with the same Google account that you used to purchase the style(s). This issue can usually be resolved rather easily by deleting the data and cache for the Google Play Store app itself. Please bring up the "Settings" on your Android device and proceed to the apps manager. Find the Google Play Store app in the list and bring up the info page for it. Use this to delete the app data and empty the app cache. Now restart the Android device before you start Music Maker Jam again. Any style purchased under the active Google Play Store user account should now show up in the list of styles under "My music". You might merely still need to wait for styles to download completely onto your device.

How do I create longer vocal/microphone recordings? My recording will always stop after just one part. Android / iOS

This is merely a matter of program use and settings. Please make sure you're in the correct playback mode to actually play back the entire song at once. Chances are you are in a playback mode that will loop a song part/segment over and over again, which will then only allow you to do audio/vocal recordings onto that one part as well. You can set the playback mode via the switch in the upper right-hand corner of the screen. Once you have set it to the mode to play the entire arrangement of all parts straight through, you can then do your recording again and record onto the entire arrangement in one go.

Is there any way to output an MP3 file when recording my song in Music Maker Jam on Android? Android

In the Android version of Music Maker Jam you currently only have OGG Vorbis as an audio file format for the recording function, which is due to licensing reasons. A lot of audio programs and websites, or wherever you want to further use the song after rendering it to an audio file, will support this format. However, if you really need e.g. MP3 format, you would need to use a suitable audio file format conversion software. Check out the Google Play Store and run a search for "audio file converter" and you're bound to find something.

How can I import my MMJ project from my Android device to Music Maker (Premium/Live) on the Windows PC? Android

In order for this to work properly, you will need at least an up-to-date version of Music Maker 2016 (Premium/Live). From the list of your saved projects within Music Maker Jam, you can hold down on the icon with the three dots on the entry representing the project you wish to export, which will give you the context menu with, among other things, the project export option. You will be prompted to enter an e-mail address, which will be encoded into the project file and needs to match your MAGIX user account's e-mail address that Music Maker is registered to. Once you enter the address and perform the export, the file will be saved to the specified location on the Android device (e.g. "/storage/emulated/0/Music") with the *.mmjproject file extension. You can pick up the project file from there (e.g. using your preferred Android file browser app) and share/copy it across to your Windows PC.

On the Windows PC, start up Music Maker and find the option for the import of Music Maker Jam projects under the "File" menu => "Import" sub menu. Navigate to the *.mmjproject file on your computer. The Music Maker Jam style(s) used in the project will be downloaded and installed first time you try to work with each respective style. (The will then also appear in your soundpool manager and be marked as MMJ styles.)

I have problems with the download and installation of Music Maker Jam from the Google Play Store on my Android device. Android

In order to overcome this download/installation problem, we would recommend that you take the following steps:

Delete the cache and data of the Google Play Store app itself. In order to do this, access the main "Settings" menu of your Android device and proceed to the "Apps" section. Move on to the entry for "Google Play Store" and find the options to delete cache and data here.

You might also want to do the same with the "Download Manager" app. In order to locate this, you might need to swipe in the list of apps to get over to view "All" apps. Make sure the Download Manager hasn't been disabled in the first place and delete the cache/data.

After this is done, please try the download and installation of Music Maker Jam through the Google Play store again.

If you're still having problems, you might want to work your way through the complete Google troubleshooter for this kind of issue on the following website:

https://support.google.com/googleplay/troubleshooter/4592924

From our experience, this helps to resolve most any such problem.

When trying to record my project and save the resulting MP3 file in Music Maker Jam on Windows, the file is not created, and I get an error message that says "Access denied". Windows

Please proceed as follows to overcome the problem you're experiencing:

 

After recording, Music Maker Jam tries to generate a sub folder in your "Music" folder and to copy the recorded file into that. It seems the "Music" standard folder is redirected to a network path in your case (maybe NAS network sotarge?) and the app has no write permission there, or you're trying to use some other target folder that the app cannot write to for whatever reason.

 

You can easily work around the problem with the following steps:

 

1.) Perform your recording.

2.) Tap "close" on the error message.

3.) Tap on the blue text that currently describes the target folder (typically "Music") in the save dialogue (bottom left corner).

4.) A folder picker should appear where you can navigate to your local "Music" folder or another folder where apps have write permission.

5.) Confirm save